Privacy Policy

TRANSFERS ARGENTINA
transfersargentina.com
Effective date: February 23, 2026 · Last updated: February 23, 2026

1. Scope and applicability

This Privacy Policy (the “Policy”) explains how we collect, use, share and protect personal data when a person (the “User” or “Passenger”): (a) visits our website; (b) requests a quote or makes a booking; (c) pays for a booking through the platform; or (d) contacts us through support channels (for example, email or WhatsApp).

This Policy applies to the personal data processed by Transfers Argentina in its role as an intermediary between passengers and independent drivers/transport companies.

2. Who we are (data controller)

PARAGUAY TRANSFERS E.A.S. UNIPERSONAL (hereinafter, “Transfers Argentina” or “the Platform”), with registered address at Avenida Santa Teresa 2730, apartment 304, Asunción, Republic of Paraguay, acts as the Data Controller of the personal data processed under this Policy, including data processed through the transfersargentina.com website.

Privacy contact: Argentinatransfers1@gmail.com / +595 994 750 178. (If a Data Protection Officer is appointed, this will be indicated in this Policy and on the website.)

3. What service we provide and what service we do NOT provide

Transfers Argentina provides a digital intermediation platform to manage requests, bookings, operational coordination and —where applicable— payments. The transport service is provided by an independent Driver or transport company.

This is relevant because: (a) we share the minimum data necessary to carry out the trip; and (b) the driver may process certain data as an independent controller in order to meet its own transport-related obligations.

4. Legal bases for processing

We process personal data on the basis of one or more of the following:

• Consent of the data subject (for example, promotional communications; non-essential cookies).
• Performance of a contract or pre-contractual measures requested by the data subject (for example, managing the booking, coordinating the transfer).
• Compliance with legal obligations (for example, accounting/tax obligations, requirements from authorities).
• Legitimate interest (for example, fraud prevention, platform security, service improvement), where applicable and without overriding the rights of the data subject.

5. Personal data we collect (categories)

We may collect the following categories (depending on the case and the data the User provides to us or that is generated through use of the website):

5.1 Identification and contact data

• First and last name.
• Email, phone.
• City/country (if requested).

5.2 Booking and service data

• Origin and destination of the transfer.
• Date and time of the trip.
• Number of passengers and luggage.
• Vehicle preferences and operational notes (for example: child seat, logistical requirements).
• Information needed to coordinate the service (for example, exact meeting point, operational messages).

5.3 Data for cross-border services (if applicable)

For trips involving a border crossing, we may request additional data when necessary for operational coordination or authority requirements (for example, type and number of passengers’ identity document/passport).

5.4 Payment data (when payment is made through the platform)

• Payment status (approved/declined), amount, currency, date, receipts, transaction identifiers.
• Tokenization and technical payment data: card processing is carried out through Stripe. Transfers Argentina does not store the full card number or the CVC; instead, payment identifiers (for example, transaction ID) are retained and, where applicable, limited data such as card brand and last digits, if the provider returns them.

5.5 Technical and browsing data (website)

• IP address, browser/device information, pages visited, date/time, usage events.
• Online identifiers and cookies (see section 12).

5.6 Communications and support

• Messages sent by email, WhatsApp or other enabled channels, including attachments, when the User provides them.

6. How we collect data

We collect data when the User: (a) completes forms; (b) requests a quote or makes a booking; (c) pays; (d) contacts support; (e) browses the website (cookies and similar technologies).

7. Purposes and legal basis per purpose (processing matrix)

The following table summarizes the main processing purposes, examples of data used, and the applicable legal basis:

Purpose	Examples of data used	Main legal basis
Manage requests, quotes and bookings	identity/contact; booking data; communications	Contractual / pre-contractual performance
Coordinate the transfer and the operational experience	minimum data to carry out the trip; operational notes	Contractual performance
Share minimum data with the assigned driver/company	name; phone; meeting point; origin/destination; schedule	Contractual performance (and operational necessity of the service)
Process payments and issue confirmations	booking data; payment identifiers; receipts	Contractual performance / legal obligation
Fraud prevention, security, abuse control	logs; IP; anti-fraud signals; transaction history	Legitimate interest / legal obligation (as applicable)
Customer service, claims and incidents	communications; trip data; evidence	Contractual performance / legal obligation
Analytics and service improvement	browsing data; aggregate metrics	Legitimate interest and/or consent (depending on cookie implementation)
Advertising / remarketing (if implemented)	cookies/identifiers; events	Consent
Compliance with requirements from authorities	data necessary for the case	Legal obligation

8. Who we share data with (recipients)

We share personal data only to the extent necessary and in accordance with this Policy:

8.1 Independent drivers and transport companies (service providers)

We share the minimum necessary data to carry out the transfer (for example, name, phone, meeting point, origin/destination, schedule). We prohibit secondary use by the driver for purposes unrelated to the service.

8.2 Payment providers (Stripe)

Card payments are processed through Stripe. Stripe acts as an external payment provider and may process transaction data and data entered at checkout in accordance with its policies and agreements.

8.3 Technology and infrastructure providers

Hosting, storage, email, messaging and support-tool providers that help us operate the service.

8.4 Analytics and advertising (Google and Meta, if enabled)

We may use analytics and advertising tools (for example, Google Analytics / Google Ads and Meta Ads) that employ cookies and similar technologies for measurement, attribution and campaigns. These tools may involve processing by third parties in accordance with their policies. (See section 12 for controls and consents.)

8.5 Authorities and legal compliance

We may disclose personal data where there is a legal obligation, a valid judicial/administrative request, or to exercise/defend rights in proceedings.

8.6 No sale of data

We do not sell personal data or transfer it for commercial purposes unrelated to the service.

9. International data transfers

Some providers (for example, payment processors, analytics, advertising, hosting) may process or store data outside Argentina. In such cases:

• We seek to ensure an adequate level of protection in the destination country/organization or, where appropriate, we adopt safeguards (for example, contractual clauses, corporate rules, certifications or other accepted guarantees).
• We will indicate in this Policy (or annexes) the relevant recipients/categories where applicable.

10. Retention periods

We retain personal data only for as long as necessary for the purposes described, and then delete or anonymize it, unless there is a legal obligation to retain it for longer. As a general guide (which may be adjusted by type of service and legal obligations):

• Booking and coordination data: up to 5 years (for operational management, claims and support).
• Accounting/tax vouchers and records: for the period required by applicable regulations.
• Support and communications data: up to 24 months from the closure of the case, unless it must be retained due to a dispute/claim.
• Security and access logs: 6 to 12 months, unless there is a fraud/security investigation.
• Marketing (if the User consented): until consent is withdrawn or the User unsubscribes.

11. Information security

We apply reasonable technical and organizational measures to protect data against unauthorized access, loss, alteration or improper disclosure. These measures may include: access control, privilege management, activity logs, and encryption of communications (for example, HTTPS/TLS) when data is transmitted.

Payments: by using Stripe with tokenized checkout/elements solutions, the platform seeks to reduce direct contact with sensitive card data. Even so, Transfers Argentina maintains reasonable controls commensurate with the risk.

12. Cookies, analytics and tracking

Our website may use:

• Necessary cookies: enable the basic functioning of the site and the booking process.
• Analytics cookies: help measure use of the site and improve the service (for example, Google Analytics).
• Advertising/remarketing cookies: help measure campaigns and show more relevant ads (for example, Google/Meta), only when enabled and according to the consent configuration.

The User can manage preferences from the cookie banner/panel and also from their browser. For more information, see the Cookie Policy published on the website.

13. Minors

Our services are not directed at minors. If an adult makes a booking for a minor, they do so under their own responsibility. Where regulations require special consents for the data of children/adolescents, the corresponding authorization will be required.

14. Data subject rights and how to exercise them

The User may request:

• access, rectification, updating, objection, erasure (suppression) and portability;
• information about purposes, legal bases, transfers and retention;
• withdrawal of consent (where applicable).

Channels to exercise rights: Argentinatransfers1@gmail.com or the channel indicated on the website. To process the request, we may require reasonable verification of identity.

In accordance with Argentine Personal Data Protection Law No. 25,326 and its regulations, the data subject has the right to access, free of charge, the data held about them at reasonable intervals, and to request its rectification, updating or suppression. In addition, the User may file a claim before the Agencia de Acceso a la Información Pública (AAIP), the enforcement authority for Law No. 25,326, or pursue judicial remedies (for example, the habeas data action under section 43 of the Argentine National Constitution), as applicable.

15. Record of consents and proof of acceptance (clickwrap)

When the User ticks boxes or accepts terms at checkout, we may record electronic evidence (date, time, mechanism, document version, technical data) to demonstrate acceptance and/or consent, where applicable.

16. Changes to this Policy

We may update this Policy for operational, legal or security reasons. We will publish the current version indicating the date of last update. Use of the website after the update implies awareness of the current version.

17. Applicable law and jurisdiction

This Policy is governed by the applicable personal data protection regulations, in particular — with respect to Users in Argentina — Personal Data Protection Law No. 25,326, its Regulatory Decree No. 1558/2001, and the regulations issued by the Agencia de Acceso a la Información Pública (AAIP). Where cross-border transfers of data belonging to Users in Argentina take place, they will be carried out in accordance with the requirements of that regulation.